Sprog Store

Privacy & Security

Our Commitment to Privacy
The Sprog Store Company Limited’s brands, including Sprog Store, Sprogs, Sprog Store Outlet, SprogWear & Trendy Sprogs (collectively, “Sprog Store” or “we,” “us” or “our”), values you as a customer and respects your privacy. We collect certain information from you that allows us to customize and enhance your shopping experience and to communicate with you about our products, services, sweepstakes, contests, and promotions. Please carefully review this policy to learn about how we collect, use, protect, and share any personal information you provide us and your choices for managing your personal information. This policy is subject to our website Terms of Use.

What This Policy Covers
This policy describes the personal information and other information we collect from you and why; how we use this information; when we share this information with third parties; the choices you can make about how your personal information is collected, used, and/or shared; and the data security, accuracy and access measures we have adopted to protect your information under our control from unauthorized access, destruction, use, modification or disclosure.

This policy applies solely to information collected by us, including, at our store and on or through websites owned and operated by Sprog Store or its subsidiaries and related entities (such websites shall be collectively referred to as our “Sites”). This policy does not apply to the practices of people that Sprog Store does not employ. By providing your personal information to Sprog Store, you agree that Sprog Store may process your personal information in accordance with this policy.

Please be aware that our Sites may contain links to other websites hosted by third parties. Sprog Store does not control and is not responsible for the content or privacy practices and policies of such third party websites. We encourage you to be aware when you leave one of our Sites and to read the privacy policies of each and every third party website, especially if such websites collect personal information from you.

Your Privacy Rights: Opting Out Of Marketing And Transfers; Accessing, Updating And Deleting Information
We want to communicate with you only if you want to hear from us. If you wish to opt out of receiving our marketing efforts or our sharing information with third parties for their marketing efforts, you may do so, at any time, clicking “unsubscribe” in any email you receive from us and following the instructions on the screen.

You may also opt out of receiving our marketing efforts or our sharing information with third parties by contacting us at: info@sprogstore.com

In addition, you can manage your preferences by logging into your account at Sprog Store and clicking on Contact Us. If you would like to opt out of receiving direct mail from Sprog Store, you may do so by contacting us at 050 118 1818.

You have the right to request a copy of the information which we hold about you (for which we may charge you a small fee for large or complex requests). In addition, if you would like to access, verify, correct, update or delete your e-mail address, mailing address or other personal information with us please contact us the same way. Please note that it may take up to two weeks for your request to become effective. Thereafter, when you make purchases, we may still send you an e-mail confirmation and may need to contact you by phone, postal mail or e-mail if we have questions regarding your order.

The Information We Collect
We collect information that personally identifies you, such as your name, mailing address, e-mail address, phone number (including your cell phone number), credit card numbers, gender, occupation, personal interests and your child’s date of birth, only if you choose to share such information with us. Sprog Store collects personal information from you when you sign up (whether online or in-store) for membership to our Sprog Store Loyalty Rewards program, register for online shopping, place an order, return products that have been purchased, participate in sweepstakes, contests, promotions, or a survey, or request other services that require information, registration or subscription. We may also keep a record of your product interests and purchases online and in our stores as this may have an impact upon the content of our communications with you. Whether or not you provide any of your personal information is your own choice. If you choose not to provide the information we request, you may be unable to purchase products or access certain services, offers and content on our Sites, from our catalogs (if we so choose to distribute catalogs) or at our locations.

Like most websites, our Sites automatically collect and use the data contained in log files. The information in the log files may include your IP (internet protocol) address, your ISP (internet service provider), the web browser you used to visit the Site, the time you visited the Site, which web pages you visited on the Site, and other anonymous Site usage data.

We use cookies (a small file containing a string of characters that uniquely identifies your web browser) and web beacons (an electronic file placed within a website that monitors usage). We use cookies and web beacons to improve the quality of our Sites, to keep track of your electronic shopping bag and to remember you if you sign in to your account. Most web browsers are initially set up to accept cookies, but you can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, certain features of our Sites may not work if you delete or disable cookies. Certain of our service providers (as described below) may also use cookies and web beacons in connection with the services they perform on our behalf.

We may combine information you give us online or in our locations and/or we may also combine such information with publicly available information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.

The Purposes For Which We Collect And Use Information
Sprog Store collects and uses personal information and other information for three general purposes: to customize the advertising and content you see on our Sites; to fulfill your requests for certain products and services (e.g. shipping your order to you, processing your credit card); and to contact you about new products or services, special events and promotions. In addition, Sprog Store collects your personal information in connection with a non-receipted return for loss prevention purposes.

We use information collected through log files for internal purposes to analyze trends, administer our Sites, and gather Site usage data and broad demographic information for aggregate use. Sprog Store typically will not link IP addresses to personal information, but reserves the right to do so in order to identify a user when we feel this is necessary to enforce compliance with our internal policies or the Sprog Store Terms of Use or to protect our service, Sites, customers or others. Unless required by law and except as otherwise provided herein, we will not share your IP address or other personal information with anyone.

When We May Share Information With Others
We will not sell, share or rent personal information to third parties, and we will not otherwise disclose personal information to third parties, without your permission, except as disclosed in this policy.

From time to time, we might establish a business relationship with other persons or entities whom we believe trustworthy and whom we have asked to confirm that their privacy practices are consistent with ours. For example, we may contract with service providers to provide certain services including credit card processing, data management, promotional services, Web hosting, Web development, etc. We provide our service providers only with the information (which may include your personal information) needed for them to perform these services. Each service provider must agree to implement and maintain reasonable security procedures and practices appropriate to the nature of the information involved in order to protect your information from unauthorized access, destruction, use, modification or disclosure.

Where you have given your permission, or where otherwise permitted by applicable laws, in certain instances we may disclose personal information and other information when we believe it is necessary to identify, contact, or bring legal action against persons or entities in order to protect Sprog Store or our customers or when we believe that the law or legal process requires such disclosure.

We may also share or cross-reference, or cause to be shared or cross-referenced, such information, including your personal information, with unrelated companies you may be interested in so that the companies can directly market their products or services to you; provided, however, you may always opt out of such marketing efforts (as described above).

We may also use overseas facilities to process, store or back up electronic information. As a result, you hereby consent to us transferring your personal information to overseas facilities for such purposes.

We may also share your personal information and other information with entities controlling, controlled by, or under common control with Sprog Store. In the event that some or all of our business assets are sold or transferred, we would transfer your information to the buyer or transferee and for due diligence purposes to its professional advisors under an obligation of confidentiality.

We allow third-party companies to serve ads and/or collect certain anonymous information when you visit our Sites. These companies may use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to our Sites and other websites in order to provide advertisements about goods and services likely to be of interest to you. These companies typically use a cookie or third party web beacon to collect this information. Our systems do not recognize browser “Do Not Track” signals, but several of our service providers who utilize these cookies or web beacons on our Sites enable you to opt out of this advertising practice also provide you with additional tools to opt out of marketing from us or certain transfers of your information. You can learn about this in the “Your Privacy Rights” section of this Privacy Policy.

Please note that, from time to time, personal information collected from you may be processed and stored by us or our service providers in jurisdictions in which disclosure may be compelled by governments, law enforcement agencies and regulatory bodies of those jurisdictions as required or permitted by the laws and courts of those jurisdictions. Depending on the laws of the applicable jurisdiction, we may not be allowed to provide notice to you of such required disclosure.
By providing your personal information to us, either online or in-store, you agree that we may collect, use and disclose your personal information for the purposes outlined above.

How We Protect Children’s Privacy
Sprog Store is concerned about the safety and security of children when they use the Internet. Each of our Sites is intended for a general audience, and children under the age of 13 are not permitted to register with our Sites. Accordingly, we do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently received personal information from a child under the age of 13, we will delete such information from our records.

Data Security and Integrity
Sprog Store takes the security and integrity of your information very seriously. As a result, we do not accept orders by e-mail. We will gladly accept your orders online at sprogstore.com or by phone. If you prefer to order by phone, please call us at 050 118 1818. Our Customer Service hours for orders are Monday through Friday, 9:00 a.m. to 7:00 p.m., Saturday 10:00 a.m. to 6:00 p.m. and Sunday 1:00 p.m. to 6:00 p.m. (GMT). (except holidays). Our knowledgeable and friendly Customer Service representatives will help you with your order.

Your Sprog Store account information is password-protected for your privacy and security. Sprog Store will never ask you for your password in an unsolicited phone call or e-mail. You are responsible for maintaining the secrecy of your password and account information. Remember to sign out of your Sprog Store account and close your browser window when you have completed your shopping to help ensure that others cannot access your personal information.

In addition, when you submit personal information via one of our Sites, such as a credit card number, that information is encrypted and protected by Secure Sockets Layer (SSL) encryption technology and stored on servers using standard security procedures and practices appropriate to the nature of the information. However, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect information transmitted on or through our Sites, we cannot and do not guarantee or warrant the security of any information you transmit on or through our Sites, and you do so at your own risk. If at any time you believe the security of your password or account information has been compromised, please notify the Sprog Store Customer Service Team at the telephone number above or change your member information online. Should you discover unauthorized use of your credit or debit card, you should immediately notify your card provider in accordance with the terms of your agreement with that company.

Any questions or concerns regarding the use or disclosure of your information should be directed to Sprog Store by e-mailing us at info@sprogstore.com. We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of your information in accordance with this Privacy Policy.

Changes to Policy
Sprog Store reserves the right to change, modify or amend this policy from time to time. We will post the changes here. Your continued use of our Sites constitutes your agreement to abide by the policy as changed. If you object to any such changes, your sole recourse shall be to cease using our Sites.

Your Feedback
You may send your feedback about our privacy policy and practices to info@sprogstore.com.
This Policy is effective as of July 2014. Updated April 2019.